Credit - Collections Clerk II (Chino Hills)
Company: Medtronic
Location: Chino Hills
Posted on: April 8, 2021
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Job Description:
Careers That Change LivesIn this exciting role as a Credit
Collections Clerk II you will work within Patient Financial
Services handling high volume of medical, billing, and collection
inbound and outbound calls while providing world class customer
service. Respond to payor or customer billing inquiries by
providing information and updating patient account with appropriate
transactions and notes. Collect on delinquent accounts,
establishing payment arrangements with patients. Project a
professional company image through phone interaction. Perform
account reconciliation on accounts assigned within GE Centricity
work view.DIABETESThe Diabetes Group is working with the global
community to change the way people manage diabetes. Together, we
will transform diabetes care by expanding access, integrating care,
and improving outcomes; so people with diabetes can enjoy greater
freedom and better health.We value what makes you unique. Be a part
of a company that thinks differently to solve problems, make
progress, and deliver meaningful innovations.Visit to see an
overview of the products in our Diabetes product portfolio.A Day in
the Life* Initiated follow-up activities regarding unpaid balances
with Pharmacy payors, makes written and verbal inquiries to payors
to analyze and problem solve account issues to full resolution.*
Provide support for inquiries from internal and external customers
regarding account reconciliation while maintaining updated
information on accounts.* Collaborate with other departments of the
revenue cycle to ensure full resolution of open AR* Provide
excellent customer service to all internal and external customers;
maintain a professional attitude when speaking with customers and
payors.* Escalate complex accounts and necessary to the appropriate
department or supervisor.* Assist as assigned with correspondence,
e-mails, voicemails, write-offs, and other projects as the need is
presented.* Understand and answer questions regarding Explanation
of Benefits (EOB).* Maintain work view at inflow to ensure prompt
account resolution to increase cash collections and or reduce
Pharmacy credit balance accounts.* Meet standard of 95% or higher
of productivity goal and maintain an average quality score of 2.80
or above.* Assist with assignments as directed by management*
Ability to be flexible with working hours given adequate notice.*
Ability to accept and carry out oral and written instructions
accurately* Excellent interpersonal skills to communicate
effectively and diplomatically with internal and external customer
both in person and over the telephone.Must Have: Minimum
Requirements* High School Diploma or GED* Minimum of 2 years of
experience of working within a medical group* Experience with
Microsoft programs including Word, Excel, and OutlookNice to Have*
Prior healthcare experience on Centricity GE system and SAP*
Working in a Pharmacy medial group performing collection
activities, healthcare facility, Medical Group* Extensive related
knowledge in Pharmacy credit and collection experienceAbout
MedtronicTogether, we can change healthcare worldwide. At
Medtronic, we push the limits of what technology, therapies and
services can do to help alleviate pain, restore health and extend
life. We challenge ourselves and each other to make tomorrow better
than yesterday. It is what makes this an exciting and rewarding
place to be.We want to accelerate and advance our ability to create
meaningful innovations - but we will only succeed with the right
people on our team. Let's work together to address universal
healthcare needs and improve patients' lives. Help us shape the
future.Physical Job RequirementsThe physical demands described
within the Responsibilities section of this job description are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to be
independently mobile. The employee is also required to interact
with a computer, and communicate with peers and co-workers.While
performing the duties of this job, the employee is regularly
required to talk or hear, frequently required to sit and reach with
hands and arms, and regularly required to stand; walk and use hands
to finger, handle, or feel.* Ability to sit, wear a headset, and
work on the computer for extended periods of time.* Ability to lift
5 lb. ream of paper.* Ability to work overtime as needed.
Associated topics: broker, commission, customer, client, guest,
inside sales, lead sales agent, life insurance sales, sales, sales
position
Keywords: Medtronic, Chino Hills , Credit - Collections Clerk II (Chino Hills), Accounting, Auditing , Chino Hills, California
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