Credit - Collections Clerk II (Chino Hills)

Company: Medtronic
Location: Chino Hills
Posted on: April 8, 2021

Job Description:

Careers That Change LivesIn this exciting role as a Credit Collections Clerk II you will work within Patient Financial Services handling high volume of medical, billing, and collection inbound and outbound calls while providing world class customer service. Respond to payor or customer billing inquiries by providing information and updating patient account with appropriate transactions and notes. Collect on delinquent accounts, establishing payment arrangements with patients. Project a professional company image through phone interaction. Perform account reconciliation on accounts assigned within GE Centricity work view.DIABETESThe Diabetes Group is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care, and improving outcomes; so people with diabetes can enjoy greater freedom and better health.We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.Visit to see an overview of the products in our Diabetes product portfolio.A Day in the Life* Initiated follow-up activities regarding unpaid balances with Pharmacy payors, makes written and verbal inquiries to payors to analyze and problem solve account issues to full resolution.* Provide support for inquiries from internal and external customers regarding account reconciliation while maintaining updated information on accounts.* Collaborate with other departments of the revenue cycle to ensure full resolution of open AR* Provide excellent customer service to all internal and external customers; maintain a professional attitude when speaking with customers and payors.* Escalate complex accounts and necessary to the appropriate department or supervisor.* Assist as assigned with correspondence, e-mails, voicemails, write-offs, and other projects as the need is presented.* Understand and answer questions regarding Explanation of Benefits (EOB).* Maintain work view at inflow to ensure prompt account resolution to increase cash collections and or reduce Pharmacy credit balance accounts.* Meet standard of 95% or higher of productivity goal and maintain an average quality score of 2.80 or above.* Assist with assignments as directed by management* Ability to be flexible with working hours given adequate notice.* Ability to accept and carry out oral and written instructions accurately* Excellent interpersonal skills to communicate effectively and diplomatically with internal and external customer both in person and over the telephone.Must Have: Minimum Requirements* High School Diploma or GED* Minimum of 2 years of experience of working within a medical group* Experience with Microsoft programs including Word, Excel, and OutlookNice to Have* Prior healthcare experience on Centricity GE system and SAP* Working in a Pharmacy medial group performing collection activities, healthcare facility, Medical Group* Extensive related knowledge in Pharmacy credit and collection experienceAbout MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit and reach with hands and arms, and regularly required to stand; walk and use hands to finger, handle, or feel.* Ability to sit, wear a headset, and work on the computer for extended periods of time.* Ability to lift 5 lb. ream of paper.* Ability to work overtime as needed. Associated topics: broker, commission, customer, client, guest, inside sales, lead sales agent, life insurance sales, sales, sales position

Keywords: Medtronic, Chino Hills , Credit - Collections Clerk II (Chino Hills), Accounting, Auditing , Chino Hills, California