CSR Clerk
Company: Warner Pacific Insurance Services
Location: Westlake Village
Posted on: April 7, 2026
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Job Description:
CSR Clerk Onsite, IL Overview of Responsibilities: Primary
duties may include, but are not limited to: Responsible for
enrollment, billing activities and/or maintaining assigned
accounts. Responds to incoming calls and may initiate outgoing
calls, providing customer service to plan members, providers and
employer groups by answering enrollment and general billing
questions, resolving issues and educating callers. Verifies
enrollment status, makes changes to records, researches and
resolves enrollment system rejections; addresses a variety of
enrollment questions and/or concerns received by phone or mail.
Responsible for billing late enrollees. Responds to inquiries
concerning enrollment processes. Maintains enrollments/terminations
in all databases for all products. Notifies Admins for missing
information. Maintains customer Adhoc requests. Processes CMS
reporting information. Screens all forms and data for all paperwork
received for new group and/or group re-classing benefits.
Thoroughly documents inquiry outcomes for accurate tracking and
analysis. Overseas the facility needs supplies or building
maintenance. Open and distribute USPS mail multiple times a day
Organizes and files the group folders Accountable for mailing all
Non-CRA, CRA, unsigned/mail to admin checks, and EOB’s after audits
are performed twice monthly. Also audits/mails all checks weekly on
Fridays and mails all invoice notices to groups monthly.
Oversee/Prepares the Breakroom Calendar and maintenance. Performs
basic job functions with help from co-workers, specialists and
managers on non-basic issues. Requirements: Requires a HS diploma
or GED. Up to 1 year of related experience; or any combination of
education and experience, which would provide an equivalent
background. Must be able to reliably travel to the Illinois office
Monday-Friday. Compensation Hourly Range: $22.00 - $23.00 per hour
Actual compensation may vary from posting based on work experience,
education, and/or skill level. * The hourly or salary range is the
range Warner Pacific in good faith believes is the range of
possible compensation for this role at the time of this posting.
The Company may ultimately pay more or less than the posted range.
This range may be modified in the future. No amount is considered
to be wages or compensation until such amount is earned, vested,
and determinable under the terms and conditions of the applicable
policies and plans. The amount and availability of any bonus,
commission, benefits, or any other form of compensation and
benefits that are allocable to a particular employee remains in the
Company's sole discretion unless and until paid and may be modified
at the Company’s sole discretion, consistent with the law. We offer
a range of market-competitive benefits that include merit
increases, paid holidays, Paid Time Off, medical, dental, vision,
short- and long-term disability benefits, 401(k) match, and life
insurance. As an organization that values diversity of backgrounds,
experiences, thoughts, and education levels, we know that an
amazing candidate may not have all the qualifications that are
listed above. Warner does not want to miss out on excellent
candidates. If you believe you would be able to leverage your
skills and strengths to meet our “ Duties & Responsibilities ”
section, please apply! We look forward to hearing from you!
Keywords: Warner Pacific Insurance Services, Chino Hills , CSR Clerk, Customer Service & Call Center , Westlake Village, California
