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Sales/Design Associate

Company: La-Z-Boy Incorporated
Location: Costa Mesa
Posted on: January 15, 2022

Job Description:

Description

KEY RESPONSIBILITIES;

Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
Assist the Designer to achieve established Design program sales goals
Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet or exceed established goals as set by management

Design Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
Execute and champion the Design process per company guidelines
Responsible to support design related functions in the store

Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow-up
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide store support to incoming phone calls and emails
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People
Maintain a positive working relationship with all store associates
Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
Help promote and champion a culture of sales and service

Operational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
Adhere to general store operational procedures and guidelines
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to accurately complete the daily On-Point system log
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Other duties as assigned
Responsible for opening and closing of the store
MOD responsibilities as assigned by management

Minimum Job Requirements
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred

Design Associate
Currently enrolled in or a graduate of an Interior Design program
Experience in using floor and space planning applications
Knowledgeable of general principles of home d--cor and design (i.e. furniture, carpet, draperies, and color schemes)
CIDA accreditation preferred

SUPERVISORY RESPONSIBILITIES: None

Equal Opportunity Employer/Veterans/Disabled

La-Z-Boy is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions and related entities will be made on merit, qualifications, and abilities. It is our policy and commitment to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. La-Z-Boy is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call (734) 242-1444. Only messages left for this purpose will be returned. If you would like more information about your EEO rights as an applicant under law, please CLICK HERE.

Keywords: La-Z-Boy Incorporated, Chino Hills , Sales/Design Associate, Hospitality & Tourism , Costa Mesa, California

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