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Inside Sales/Customer Service Support Rep

Company: Manpower
Location: Chino Hills
Posted on: November 17, 2022

Job Description:

Customer Service Coordinator

Our client in Chino, CA is looking for hardworking, motivated talent to join their team. Don't wait apply today! SUMMARY: The Sales Administrator will be a key member of the Company Sales team. The Sales Administrator will serve as a liaison with the company and their customers. The Sales Administrator will coordinate and enter all Purchase Orders from customers and ensure that the Purchase Orders and confirmed, entered into systems, invoiced, and shipped in accordance with our customer's requirements. The Sales Administrator will assist the Sales Engineers to coordinate all customer requirements and all Sales Department requirements within the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Receive, enter and confirm all Customer Purchase Orders in Order Entry system.
  • Review all Contracts for accuracy and acceptability compared with Quotations and our accepted specifications.
  • Coordinates and tracks sales order and special requests internally with other departments and communicates progress to customers and sales staff.
  • Generate Pro-forma invoices for customers and contracts and contracts as required
  • Issue and track RMA numbers
  • Records and tracks all goods returned for calibration, repair, refurbishment etc.
  • Maintain all Due Dates/Promise Dates in the Order Entry system and advise other General Photonics departments of Due Date/Promise Date requirements
  • Invoice Sales Orders and distribute invoices as required.
  • Communicates courteously with customers by telephone, email, letter and face to face.
  • Generate and coordinate all requirements for export orders
  • Supports other departments as required
  • Other duties as assigned by Management EDUCATION REQUIRED: Bachelors or AA preferred. EXPERIENCE REQUIRED: Two years working in a sales support/sales administration role that includes direct customer contact and experience with contracts and exporting requirements. Ideal candidate would have some experience working in a small to medium company environment. SKILLS REQUIRED:
    • Must be experienced using an order process system, word-processing, and spreadsheets.
    • Must be comfortable in dealing with customers.
    • Must possess a positive, can-do attitude, and must be sensitive to confidential information.
    • Must be flexible and self-motivated with good interpersonal skills, strong planning, organizational, and prioritization skills and a "Team" spirit.
    • Fluent English speaking, reading, and written communication skills mandatory.
    • Experience using Salesforce or SAP or NetSuite is a plus.

Keywords: Manpower, Chino Hills , Inside Sales/Customer Service Support Rep, Hospitality & Tourism , Chino Hills, California

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