Senior Manager, Systems Engineering - Vulnerability
Company: ServiceNow
Location: San Diego
Posted on: March 22, 2026
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Job Description:
This position requires passing ServiceNow’s USFedPASS background
screening (US Federal Personnel Authorization Screening Standards),
which includes a credit check, criminal/misdemeanor check, and drug
test. Employment is contingent upon successful completion. Due to
federal requirements, candidates must be U.S. citizens, naturalized
citizens, or permanent residents holding a valid green card. This
role is ideally based in our San Diego, CA or Orlando, FL office,
with the expectation of working in a hybrid environment. Role
Overview As Senior Manager of Systems Engineering – Vulnerability
Management, you will lead a team of infrastructure engineers
responsible for ensuring compliance and reducing risk across
ServiceNow’s Commercial and Regulated Markets environments. This
role blends technical leadership with people management, requiring
the ability to drive a transition from reactive operations to
proactive, engineering-first practices while developing a
high-performing team. Success in this role demands strong
cross-functional collaboration and the ability to champion a “shift
left” security mindset across the organization. What you get to do
in this role: • Team Leadership & Development o Lead, coach, and
grow a team of highly effective engineers, fostering a culture of
continuous learning and high performance through inclusive hiring
practices, goal setting, individual development plans, and
performance management. • Operational Excellence & SLAs o Own the
end-to-end vulnerability lifecycle, ensuring the organization meets
strict remediation SLAs and prioritizes risks based on actual
business impact. o Oversee the resolution of vulnerabilities across
hybrid-cloud environments (AWS/Azure/GCP) and traditional
on-premise infrastructure. • “Shift Left” Advocacy o Partner with
DevOps and Engineering teams to integrate security earlier in the
SDLC, ensuring vulnerabilities are identified and remediated during
the design and build phases. • Automation & AI Integration o
Identify opportunities to leverage AI and automation to streamline
scanning, reporting, and triage, enabling the team to focus on
complex risk analysis. • Process & Program Improvement o Identify
and execute systems and process optimization opportunities that
improve reliability, performance at scale, and operational
efficiency. • Stakeholder Partnership o Act as a liaison between
Security, Engineering, and Business leaders, translating technical
debt into business risk to drive executive buy-in for remediation
priorities. • Operational Rigor o Own early intervention, triage,
and escalation response to ensure targets are met, driving
cross-functional resolution with urgency and transparency.
Qualifications To be successful in this role you have: • Experience
in leveraging or critically thinking about how to integrate AI into
work processes, decision-making, or problem-solving. This may
include using AI-powered tools, automating workflows, analyzing
AI-driven insights, or exploring AIs potential impact on the
function or industry. • 12 years of related experience with a
Bachelors degree; or 8 years and a Masters degree; or a PhD with 5
years experience; or equivalent experience. • 8 years of experience
in vulnerability management, information security, or related
cybersecurity roles, with 3 years of people management experience.
• Deep understanding of vulnerability management tools and
processes (e.g., Tenable, Trivy, Anchore), CI/CD pipelines, and
cloud security across AWS, GCP, and Azure. • Solid understanding of
infrastructure services including Puppet, Ansible, Imaging,
Artifactory, GitLab, and Kubernetes. • Track record of effective
cross-functional collaboration and level-appropriate communication
to build consensus and drive complex initiatives. • Strong
communication skills, empathy for customers, and the ability to
influence stakeholders to prioritize security. • Strong
coordination and troubleshooting skills for handling complex
security incidents and escalations. Preferred Qualifications •
Experience leading teams through a transition from operations-heavy
models to engineering-first, infrastructure-as-code approaches. •
General knowledge of Linux systems architecture and engineering at
global scale. • Proficiency in Python, Go, or PowerShell to build
custom integrations and automate workflows. • Experience with the
ServiceNow platform. • Bachelor’s degree in Computer Science,
Cybersecurity, or a related field; CISSP, CISM, or similar
certifications preferred.
Keywords: ServiceNow, Chino Hills , Senior Manager, Systems Engineering - Vulnerability, IT / Software / Systems , San Diego, California
