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RMA Supervisor

Company: TP-Link USA Corp.
Location: Chino Hills
Posted on: November 22, 2021

Job Description:

TP-Link USA is currently seeking RMA Supervisor for Warehouse for our Chino Hills, CA. location.

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products.

Spacious and modern, our Chino Hills office creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, TP-Link USA offers a modern working environment, free gym membership, quarterly team building, flex-spending, employee paid benefits, bi-annual raise opportunity, paid vacation & holidays, 401k plan and annual bonus. Come join our team!

What Your Future Looks Like

Oversees two functions RMA Warehouse & Refurbish process.

Duties include labor/material planning, process optimization and reporting. Will be overseeing RMA Receipt process, including signing shipment, products count and verification, document filing, inventory management, etc.. Responsibility also covers in-house refurbish projects of networking products based on SOP. Oversees entire refurbish process.
Oversee 15 - 30 associates' day-to-day operations in RMA and Refurbish team
Supervise associates correctly doing counting, filing, sorting, and storing
Optimize return process to make sure returns can be received timely and accurately
Ensure inventory accuracy
Oversee packing/shipping of RMA orders
Work with sales team about refurbish plan, align resource to guarantee the production
Plan ahead of time for materials and labor
Optimize refurbish/testing process and trouble shooting
Conduct testing tasks from Product Management Department
Report production/progress to management
Other tasks assigned by manager based on business need

Essential Mental And Physical Functions

Mental Functions:

Decisions generally affect own job or specific functional area. This position performs a variety of routine duties within established policies and procedures or by referral to team lead's guidelines.

Physical Functions:

Walking, stooping, standing, stretching, bending, lifting and sitting for long periods of time.

Ability to work under extreme environments such as high heat and/or cold weather.

Requires minimum lifting ability of 40 pounds; may require heavy lifting of 50+ pounds with assistance of team members and/or equipment

Work schedule:

7:00 AM - 3:30 PM, Monday to Friday; may vary based on business need.

3+ years warehouse experience on operations, planning, team management, etc.
2+ years experience in Reverse Logistics
Bachelor, diploma, or high school plus 5 years warehouse experience
Basic knowledgeable on networking products and testing/troubleshooting
Able to set up networking testing environment by self
Skilled at MS Excel/Outlook
Good written and oral communication skills
Strong work ethic and self-motivation

Work Environment

Job will be performed in a warehouse environment that may be noisy, hot and/or cold.

Language Skills

Must be able to speak, read, write and comprehend English & Mandarin.


TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team. For more details and to apply for this position, visit us at

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.

Keywords: TP-Link USA Corp., Chino Hills , RMA Supervisor, Other , Chino Hills, California

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