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Front Desk

Company: Hof's Hut Restaurant and Bakery
Location: Chino Hills
Posted on: January 12, 2022

Job Description:

POSITION SUMMARY
The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest
information and provide accurate quote time when appropriate. Seats, and presents clean menus to
guests in a friendly, professional, and quick manner. Assist servers in various steps of service including
the removal of dishes and tableware and preparing tables in a professional manner for new guests.
Candidates should be organized, able to think and act quickly and effectively while retaining
self-composure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Greeting and seating guests, presenting menus to guests, informing them of special menu items
Working in a team environment with the ability to be an effective team player
Maintaining adequate knowledge of location's food offering and preparation
Providing guests with hospitality in a manner that achieves Company service standards and
exceeds their expectations
Taking guest information and quoting wait time to guests accurately when tables are not
immediately available
Planning reservations and waitlist parties in advance, at or within the given time or time frame
Reviewing the floor plan to assess current and upcoming table availability changes
Observing tables and keeping track of clean, dirty, and occupied tables
Cleaning, organizing, and stocking menus at the front desk
Answering the phone in accordance with Company standards; answering questions concerning
the menu and restaurant
Assist food servers by removing used or unnecessary items from guests' table; providing initial
beverage service; bussing table and resetting for new guests
Interacting with guests entering and departing, ensuring a positive dining experience
Filling to go orders, if applicable, according to food and beverage specifications and preparation,
and packaging standards
Maintaining restrooms throughout shift
Supporting food servers and kitchen staff in other duties as required
Take pride in your personal appearance; reporting to work in neat and clean clothing;
maintaining well-groomed hair and personal hygiene as established by Company policy
Display integrity and honesty in all aspects of your employment
Performing other duties as directed
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Ability to remain calm while working under pressure in a fast-paced environment.
Ability to act with integrity and professionalism
Must possess proficient ability to communicate in English in an oral and written format.
Ability to absorb and retain information quickly; ability to pass menu related tests
California food handler's card required
Basic mathematical skills; ability to handle cash to make change
Basic reading and writing skills
Basic computer skills
Multi-task oriented
MINIMUM QUALIFICATIONS
NEVADA - Must be 18 years of age or older at the time of application
Willingness to work evenings and weekends as required
Knowledge of and ability to adhere to workplace safety procedures
Must be able to suggestively sell food and beverage items
PREFERRED QUALIFICATIONS
One or more years of full-service restaurant experience
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by a team member
to successfully perform the essential functions of this position. Reasonable accommodations may be
made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the team member is standing the entire shift. A seat is
made available at the front desk for those coordinating or greeting. The team member frequently
reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is
required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The
team member is frequently required to walk; sit; and reach with hands and arms. The team member
frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up
to 75 pounds. The team member must frequently communicate with guests and coworkers. The team
member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping,
tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme
cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry
products, seafood and produce items and frequent washing of hands.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the
team member(s) incumbent in this position. Team members will be required to follow any other
job-related instructions and to perform any other job-related duties requested by any person
authorized to give instructions or assignments. All duties and responsibilities are essential functions and
requirements and are subject to possible modification to reasonably accommodate individuals with
disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and
abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a
direct threat or significant risk to the health or safety of themselves or others. The requirements listed
in this document are the minimum levels of knowledge, skills, or abilities. This document does not
create an employment contract, implied or otherwise, other than an "at-will" relationship.

Keywords: Hof's Hut Restaurant and Bakery, Chino Hills , Front Desk, Other , Chino Hills, California

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