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Call Center Agent

Company: Ascent
Location: Glendale
Posted on: November 11, 2019

Job Description:

Call Center AgentBaltimore, MDContract to HirePart time ? 25+ hrs per weekFlexible Hours: M-F between 8:00am and 4:30pm$19/hrEducation:

  • Bachelor's degree in communications, healthcare, or science related field preferred
  • High School Diploma required ?Minimum Work Experience:
    • 1-2 years of call-center, customer service, or clinical research related work experienceSkills:
      • Excellent interpersonal, verbal, and written communication skills.
      • Excellent organizational and problem solving skills.
      • Exceptional telephone etiquette.
      • Customer service and client focused approach to work.
      • A flexible attitude with respect to work assignments and new learning.
      • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
      • Willingness to work in a matrix environment and to value the importance of teamwork.
      • Ability to work evenings or weekends as projects dictate.Language Skills:
        • Fluent in English
        • Bilingual preferredResponsibilities:
          • Coordinate all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies.
          • Interface with the screening team regarding screening appointment dates/times and communicate to all relevant call-center personnel.
          • Communicate and coordinate status of recruitment efforts within the call-center and initiate any increased efforts to maximize recruitment for assigned studies.
          • Review clinical trial protocols and develop study specific recruitment documents ? e.g., telephone scripts, study fact sheets, call strategies, advertisement plan, etc.
          • Works with Enrollment Coordinator/Specialists on the creation and implementation of recruitment plans, materials (i.e. creation and posting of ads, approval submissions to Corporate Marketing/IRB) and tracking of return of investment (ROIs) on recruitment methods
          • Provide regular updates to the study team and management on recruitment progress.
          • Coordinate, provide work direction to, and develop Intermittent Call-Center staff.
          • Telephone screen potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy.
          • Handle incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system).
          • Schedule screening appointments and record appropriate volunteer data in ClinBase?.
          • Data entry of all communications to the Volunteer Database for assigned studies.
          • Participate in team project meetings for regular recruitment updates on assigned studies.
          • Undertake the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives.
          • Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner.
          • Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales.
          • Any other duties as assigned by Management.? ?

            Company Description:

            About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Chino Hills , Call Center Agent, Sales , Glendale, California

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